Warranty Terms for OCI Grills
Length of Warranty
One (1) Year Full parts and Labor Covers the entire product.
Five (5) Year comprehensive warranty covering the porcelainized cast iron grates, where applicable, grill radiant assemblies, and drip pans. (Normal wear and abuse of porcelain excluded).
Should structural deterioration occur to the degree of non-performance, a replacement will be furnished (excluding scratches, discoloration or surface corrosion).
Limited Lifetime Warranty to the original purchaser on all stainless steel components (excluding discoloration or surface corrosion).
OCI Will Pay For
All repair labor and parts found to be defective due to materials or workmanship for one full year from date of purchase. This does not apply if the unit was subjected to other than normal household use. Service must be provided by Authorized Factory Agent during normal working hours. No charges will be made for repair or replacement at the location of initial installation or factory for parts returned pre-paid, through the dealer and claimed within the warranty period, and found by Outdoor Concepts to be defective.
Replacement will be F.O.B. OCI, and OCI will not be liable for any transportation costs, labor costs, or export duties.
This warranty shall not apply, nor can OCI assume responsibility for damage that might result from failure to follow manufacturer’s instructions or local codes, where the appliance has been tampered with or altered in anyway or which, in our judgement, has been subjected to misuse, abuse, negligence, or accident.
This warranty is in lieu of all other warranties expressed or implied and all other obligations or liabilities related to the sale or use of OCI grill products.
OCI Will Not Pay For
- Installation or start-up, damages or problems caused by improper installation or use
- Shipping costs
- Shipping damage
- Service by an unauthorized agency
- Damage or repairs due to service by an unauthorized agency or the use of unauthorized parts
- Service during other than normal working hours
- Improper installation, such as improper hook-up, etc. Or to correct normal adjustments or settings, due to improper installation, commissioning or local gas supply properties
- Service visits to teach you how to use the appliance; correct the installation; reset circuit breakers or replace home fuses
- Repairs due to other than normal household use
- The cost of a service call to diagnose trouble
- Repairs due to Commercial usage
- Damage caused from accident, abuse, alteration, misuse, abuse, incorrect installation or installation not in accordance with local codes
- Units installed in non-residential application such as day care centers, bed and breakfast centers, churches, nurs- ing homes, restaurants, hotels, schools, catering etc.
This warranty applies to appliances used in residential applications; it does not cover their use in commercial situations.
This warranty is for products purchased and retained in the 50 states of the U.S.A., the District of Columbia and Canada.
This warranty applies even if you should move during the warranty period.
This warranty applies only to the original purchaser and may not be transferred.
This warranty gives you specific legal rights. You may also have other rights which vary from state to state.
To place a warranty claim for your AOG product purchased through www.GrillChief.com, please visit the following link:
Warranty Claims Form
