All products purchased from Shopping Bug web stores are eligible for return throughout the entire life of ownership.
Please complete the following form to intiate your return. Shopping Bug guarantees a 60 minute or less response time during regular business hours. If your inquiry is submitted outside of our regular business hours, or if the guaranteed response time exceeds our regular business hours, your inquiry may default to the following business day.
Full Return Policy details are listed below the submission form.
Return and Refund Breakdown:
If the products have not been opened or used, and they are sealed in their original shipping contanier(s), the order will be refunded in it's entirety MINUS the original shipping costs incurred by Shopping Bug.
If the products have been removed from their original shipping container(s), however they are still NEW & UN-USED, a 25% re-stocking fee along with the original shipping costs incurred by Shopping Bug, will be deducted from the refund.
***If the products have been removed from their original shipping container(s), and they are USED, a 50% re-stocking fee along with the original shipping costs incurred by Shopping Bug, will be deducted from the refund.
If the products have been removed from their original shipping container(s), and they are determined to be un-sellable, the order will not be refunded, and products will be returned to the customer at the customer's own expense.
IN THE EVENT OF A PRODUCT DEFECT OR ANY WARRANTY RELATED ISSUE, CUSTOMERS CANNOT RETURN THE PRODUCT, AND MUST FILE A WARRANTY CLAIM.
Products must be returned in their original shipping containers, NO EXCEPTIONS. If products are returned in different shipping containers, a 25% re-stocking fee will be deducted from the final refund, in addition to the above refund schedule.
Customers must complete the above form in order to receive a Return Authorization Number and return address.
Returned products must be shipped back via the same shipping method as they were received. Freight shipments must be returned via Freight truck in order to reduce shipping damage.
Please return the products back to Shopping Bug, insured for their full retail value via a traceable shipping carrier.
Please email Shopping Bug the tracking information for your returned package(s) by replying to our Return Authorization email. Failure to email the tracking number may result in significant delays in processing your refund.
Customers are responsible for all return shipping costs.
Upon receipt of the returned products, Shopping Bug will perform a complete inspection in order to determine the appropriate resolution based on the refund schedule detailed above.
In the event a product is returned and later deemed unsellable following a complete inspection, the product will be returned to the customer at their expense.
***Under current law, we cannot re-sell a gas product which has been installed. Therefore if the product shows ANY signs of installation, the return will be denied.
